Customer Guidance
1
How long does shipping take?
-
Standard Shipping: Estimated 10 to 20 business days after processing.
-
Order Processing Time: Orders are typically processed and dispatched within 1 to 3 business days.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can enter this code on our [Track My Order] page or through standard tracking portals to follow your shipment in real time.
3
Why hasn't my tracking number updated yet?
It can take 3 to 7 business days for the carrier to register the initial scan and update the tracking information in their system after the package leaves the warehouse. Rest assured, your order is on its way!
4
Will my items be sent in one package?
If you order multiple items, they may be shipped separately to speed up delivery, as they may come from different fulfillment centers. You will receive a separate tracking number for each package at no extra charge.
5
What payment methods do you accept?
We accept all major credit/debit cards:
6
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us at assist.crowntech@gmail.com within 2 hours of placing your order. Once an order has been processed or shipped, we can no longer cancel it, but you may return it upon arrival.
7
What is your return policy?
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.
8
What if my item arrives damaged or defective?
9
Will I have to pay customs taxes or duties?
Prices displayed on our site are tax-free in USD (or your local currency). However, depending on your destination country, your order may be subject to import duties and taxes levied by your local customs office once the package arrives. These fees are the responsibility of the recipient.
Contact us within 7 days if your order is defective or incorrect.
We accept all major credit/debit cards:
What payment methods do you accept?
2
How do I track my order?
2
1. How long does shipping take?
-
Standard Shipping: Estimated 10 to 20 business days after processing.
-
Order Processing Time: Orders are typically processed and dispatched within 1 to 3 business days.
2. How Do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can enter this code on our [Track My Order] page or through standard tracking portals to follow your shipment in real time.
3. Why hasn't my tracking number updated yet?
It can take 3 to 7 business days for the carrier to register the initial scan and update the tracking information in their system after the package leaves the warehouse. Rest assured, your order is on its way!
4. Will my items be sent in one package?
If you order multiple items, they may be shipped separately to speed up delivery, as they may come from different fulfillment centers. You will receive a separate tracking number for each package at no extra charge.
5. What payment methods do you accept?
We accept all major credit/debit cards:
6. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us at [your-email@domain.com] within 2 hours of placing your order. Once an order has been processed or shipped, we can no longer cancel it, but you may return it upon arrival.
7. What is your return policy?
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.
8. What if my item arrives damaged or defective?
Contact us within 7 days if your order is defective or incorrect.
9. Will I have to pay customs taxes or duties?
Prices displayed on our site are tax-free in USD (or your local currency). However, depending on your destination country, your order may be subject to import duties and taxes levied by your local customs office once the package arrives. These fees are the responsibility of the recipient.